We want you to be completely satisfied with your purchase. If you’re not happy, we are here to help.

RIN ALL CASES OF RETURNS & CANCELLATIONS, YOU CAN RAISE THE REQUEST FROM RETURN CENTER . 

You can drop us an email on info@studioprithvi.com , you will get a response within 48 hours.

RETURN POLICY FOR INDIAN CUSTOMERS

We have two days return policy for selected products. All details mentioned on each product page, for more details kindly go through our policy. 

RETURNS BY INDIAN CUSTOMER

  • If the customer is unsatisfied with the product delivered then he/she can raise a return request of eligible products from the Returns Center OR can mail us at info@studioprithvi.com within 2 days from the date of receiving the parcel. After analysing the reason/reasons for return, if satisfied, Studio Prithvi will arrange a pick-up from your place (reverse pick up may not be available on selected pin codes). We have two options for processing such returns :-
  1. Store Credit– We add an amount equal to the product value to your ‘ Studio Prithvi ‘ Account . You can use this credit amount during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
  • If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
  • Refund process (if customer requests for refund) will start only after we receive back the product and validate the return. Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company’s mistake), responsibility lies on the customer to contact Studio Prithvi to arrange for the pickup again. Failure to contact Studio Prithvi timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only an untempered package.

Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10-15 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue may be closed within 20-30 days of our receiving of the return package from you. Studio Prithvi will not be liable for any damage that happens during return shipping.

The customer agrees not to dispute the decision made by Studio Prithvi and accept Studio Prithvi’s decision regarding the return validation that is – if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 30% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.

Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including but not limited to:  BOPP bags, tags attached on garments (tags should be attached to the product in its original condition, if tags are unattached or cut from the product in any means the return or exchange will not be accepted), boxes or tamperproof bags and all other items received by the customer. Any item/items that have been damaged, soiled, altered or not in its original condition will not be accepted and will be sent back to the customer.

No returns, refunds or exchanges will be accepted for the following items:

  • Custom made products/Products personalised to your requirement

 Refunds are made as follows:

  1. If the payment was made in cash then the refund is made in the form of a bank transfer. 
  2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
  3. Upon approval of your refund, please allow up to 5 business days for the refund to be processed. The time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.

CANCELLATIONS TERMS

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at help@studioprithvi.com

  • If you cancel your order within 24 hours, we will refund the full amount to the card used for making the payment.
  • No request for cancellation will be entertained after 24 hours of placing the order.

The customer agrees not to dispute the decision made by Studio Prithvi and accepts Studio Prithvi’s decision regarding the cancellation.